Comments on: heat wave hours http://dwellmanagement.com/2009/07/heat-wave-hours/ don't just live...dwell! Sat, 26 Jun 2010 03:14:53 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: chief dweller http://dwellmanagement.com/2009/07/heat-wave-hours/#comment-64 chief dweller Thu, 30 Jul 2009 15:49:59 +0000 http://dwellmanagement.com/?p=1603#comment-64 I've also added our emergency line to our contact information so that is published. We have a phone system that lists it as an option when the "after hours message" comes on but because our hours have changed this week, you wouldn't have had access to that message until after 6pm. Thanks Heather for helping us see a flaw in our system! Rebecca I’ve also added our emergency line to our contact information so that is published. We have a phone system that lists it as an option when the “after hours message” comes on but because our hours have changed this week, you wouldn’t have had access to that message until after 6pm. Thanks Heather for helping us see a flaw in our system!

Rebecca

]]> By: chief dweller http://dwellmanagement.com/2009/07/heat-wave-hours/#comment-63 chief dweller Thu, 30 Jul 2009 15:45:07 +0000 http://dwellmanagement.com/?p=1603#comment-63 Hi Heather: Thanks for writing and sharing your comments. Per our discussion this morning, we weren't aware that your refer had actually gone out and the maintenance request was in the system for what your previous messages had said was more of a temp fluctuation and didn't know this was an urgent request. I'm sorry we didn't understand what was going on or it would have been handled differently. You should hear from our repair man this morning and if not, please let us know. We hope to earn your trust again and thanks so much! Rebecca Hi Heather:

Thanks for writing and sharing your comments. Per our discussion this morning, we weren’t aware that your refer had actually gone out and the maintenance request was in the system for what your previous messages had said was more of a temp fluctuation and didn’t know this was an urgent request. I’m sorry we didn’t understand what was going on or it would have been handled differently. You should hear from our repair man this morning and if not, please let us know. We hope to earn your trust again and thanks so much!

Rebecca

]]> By: Heather http://dwellmanagement.com/2009/07/heat-wave-hours/#comment-62 Heather Thu, 30 Jul 2009 00:09:53 +0000 http://dwellmanagement.com/?p=1603#comment-62 I respect your decision to close early its mighty hott! But i have called for three days trying to get my refrigerator problem solved...Its not working and its 107 degrees and our food is getting hot! I haven't heard back and just so you know i have called at least 10 times and there is no emergency number given anywhere on the message. Im feeling frustrated with what i am seeing as a pattern here of poor response time and disorganized dealings with your renters. I hope that this is not how things will continue..I'm beginning to miss my other management company I respect your decision to close early its mighty hott! But i have called for three days trying to get my refrigerator problem solved…Its not working and its 107 degrees and our food is getting hot! I haven’t heard back and just so you know i have called at least 10 times and there is no emergency number given anywhere on the message. Im feeling frustrated with what i am seeing as a pattern here of poor response time and disorganized dealings with your renters. I hope that this is not how things will continue..I’m beginning to miss my other management company

]]> By: operations dweller http://dwellmanagement.com/2009/07/heat-wave-hours/#comment-61 operations dweller Tue, 28 Jul 2009 15:05:43 +0000 http://dwellmanagement.com/?p=1603#comment-61 thanks chief!!!! it's nice to have a boss that believes in taking care of the staff as well as still providing services to the folks we serve. hope this heat wave is over soon....yet i still want summer to stay a while longer. take care everyone! thanks chief!!!! it’s nice to have a boss that believes in taking care of the staff as well as still providing services to the folks we serve. hope this heat wave is over soon….yet i still want summer to stay a while longer. take care everyone!

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